As part of our sustainable practices, all our products are manufactured on a made to order basis. When you add items to your cart/quote, there will be an estimated timeline for the earliest possible date it can be delivered to you.

Please reach out to us here to order swatches. Postage for up to 5 swatches is $5 and redeemable against any orders.

At Bahati Collective, we build furniture to last a lifetime. With a focus on quality, we offer a 3 year limited warranty on all our products. For more information please visit our Terms & Conditions page.

Yes you can change the specifics of your order within 48 hours of placing it, please reach out to us at support@bahaticollective.com for help with any changes you want to make.

Yes you can cancel within 48 hours of placing your order, please reach out to use at support@bahaticollective.com for help with a cancellation. Thereafter, orders cannot be cancelled.

Please reach out to us at support@bahaticollective.com and we'll make it right for you

Please reach out to us at support@bahaticollective.com for assistance.

We show enlarged images of the actual fabric or material for your item. While every effort is made to ensure it's an accurate reflection of the color or finish, there might be slight variations in shade of the final product, or with fabrics such as velvets, wood or metal the item might look different in different lighting. If you have any questions at all, please reach out to us at support@bahaticollective.com.

All sizes are listed in inches, on the Product Pages for our items. If you need to know anything more about a particular style, please reach out to our team at support@bahaticollective.com and we'll be happy to help you

Please use recommended cleaning products for fabric, leather, wood and metal. Most of our fabrics are spot clean with water, blot gently and let it air dry. For stubborn spills, clean only with a furniture stain treatment product appropriate for the fabric and finish. For leather, you'll need a specalist leather cleaning product that won't darken or stain the leather further. Please reach out to us and we can help with more info on a particular issue at support@bahaticollective.com

We always love to hear from our customers, and would appreciate a review! Please be on the lookout for a follow up email after your purchase. SImply follow the instructions and leave us a review.

We haven't encountered anything we can't make yet, the limit is your creativity! The only caveat is that we won't work with illegal or endangered species of wood or animal products. If you'd like to discuss a specific custom order, please reach out to us at support@bahaticollective.com

We'll keep you updated on the progress of your custom order as it's in work, when it's shipping and when on it's final leg of the journey to you via email.

Absolutely! Please reach out to us at support@bahaticollective.com and we'll be happy to help you.

Once you've completed your purchase, we'll place your order. As soon as your items are ready to ship, You can at any time reach out to us at suppot@bahaticollective.com for more information.

As soon as your order is ready to ship out, we'll notify you. If you need further info feel free to reach out to us at support@bahaticollective.com.

When you order, we'll be able to give you a quote for shipping as this varies based on location.

We ship anywhere within the 50 contiguous states of the USA. If you are an international customer, please reach out to us at support@bahaticollective.com for assistance.

In the instance that you're not home when our carrier attempts delivery, they'll reschedule with you at another appropriate time. While we know that life happens, we try and want to get your furniture to you as soon as possible and avoid any possible additional charges which the carrier might impose for multiple delivery attempts.

Yes, if you won't be home for your delivey, please reach out to us at support@bahaticollective.com and we'll make every effort to reschedule your delivery.

Our primary market is the USA. For international customers, please reach out to us at support@bahaticollective.com for assistance.

As all of our products are hand made to order, we can't vary the overall timeline of your order. However if you need your item(s) expedited, we can get a quote on expedited delivery. Feel free to reach out to us at support@bahaticollective.com.

If there's anything important for us to note on your order, please reach out to us at support@bahaticollective.com

We support our Trade Program Partners with discounts on volume orders, dedicated design team support and trade discounts (subject to minimum order value)

Though not certified in the US, we work with artisans who have been delivering contract and hospitality furniture for decades. All of our fabrics meet or exceed fire and LEED certifications, and are high traffic tested for durability.

Simply fill out our Trade Partner form online here and we'll be in touch. Alternatively, feel free to email us Valid business license verifying your interior design or professional contractor business Valid proof of membership in a national industry organization (e.g., ASID, IIDA, AIA, NKBA, IDC) Valid interior design accreditation/certification (e.g., NCIDQ, CCIDC)

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Please note that once a custom product is ordered, it cannot be exhanged or returned.  As we are heavily involved in the creation of these products with you, once you sign off approving the design they are non returnable and non refundable as our artisans have committed to making them.  Please get in touch if you have questions or concerns about your specific item at support@bahaticollective.com.

If we approve an exchange or return, we will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@bahaticollective.com.